Thousands of 9mobile customers are currently experiencing hardship due to the telecom operator’s decision to block porting requests.
DAILY POST gathered that for over a month, 9mobile subscribers have not been able to receive or make calls, send text or use their Sim card.
It was also learnt that the Sim card currently shows ‘No service’ or ‘emergency calls only’ nationwide.
A subscribers who spoke to our correspondents said the issue with the 9mobile network began last year and has now worsened. Subscribers also accused the telecom operator of blocking their porting requests.
Investigation by DAILY POST in major parts of the FCT revealed that there was no service while using a 9mobile sim.
A visit to the 9mobile Office in Kubwa and the Central Area also showed that there was no business activities going on due to unavailability of network.
A visibly angry subscriber who spoke to our correspondent said he has lost business due to the issue. He also called on the Nigerian Communications Commission, NCC, to sanction 9mobile.
One of the subscribers, identified as Ifiok Samson said, ”NCC needs to sanction 9mobile and issue a directive that they should allow their customers to port to other networks.
“We have been through a lot since last year. The network has been terrible and it has worsened since 2025.
”We barely have service for two days in a week. This is my main line and I have tried to port since January but it appears that 9mobile blocked its customers from porting. When I visited their office, their representative told me they had no network. They said this lackadaisical, like it isn’t their main purpose of doing business.
”This shows that the issue is really bad. Why should customers bear the brunt of these bad services and be forced to remain with 9mobile? Please help us. We have called on NCC and FCCPC on social media, yet no one has issued a directive to this effect. We are losing money daily due to our poor choice of using 9mobile. As a regulator please save us from this bondage.”
Here are some comments DAILY POST gathered from X
@Ifoye, NgComCommission, ”9mobile network has been down in Ibadan for over 2 weeks with no recovery date in sight. It is also impossible to port 9mobile numbers to other networks because they require 9mobile network to be on before that can be done. Kindly see to this because the implications are many for bank account owners, business, applicants, clients with prepaid subscriptions, etc.”
@DforDust, “9mobile has been unavailable for a month, a whole month. There’s no regulatory body dragging them, there’s no message from 9mobile about what’s going on. You know how many businesses some people would have lost because of that?!”
@PrettyaganahHello NCC, Please help us in Kano. 9mobile has been down for almost a month now and we have not been informed about it and nobody is doing or saying anything. We have lost a lot of business calls, especially being our primary lines. Please intervene.”
@motexmaryam, ”I have not used WhatsApp for almost 24 hrs because I can’t verify my number with mobile.Calls, SMS nothing is entering this God forsaking sim! Tried it at 4am still no network.”
@tony_okey, ”Please, you may have to temporarily waive the authorization code requirement for porting. I haven’t had any signal for months, so I can’t port from 9mobile. Please allow us to port from 9mobile in peace.No calls or SMS. Thank God for WhatsApp.”
@SanSparkles, ‘You guys have frustrated some of us enough. Kindly reinstate your porting services so those of us who want to port from 9mobile to another network can swiftly do that.Shutting your porting service is a selfish act.”
@aysomethin, ”Where is NCC the regulators? I went to MTN Yesterday to try to port away from this 9mobile network but was told they can’t do anything until 9mobile is back on the grid. Now I am being held ransom by a telcom. Shame.”
@suleman_Tanimu, ”9mobile needs to do one thing, at least make your porting service available so that customers can port to other preferred service providers. I’ve been visiting MTN office in Abuja for the past 3 weeks and the customer care keeps telling me that 9mobile porting service is down.”